Frequently Asked Questions
A) The villas have 1 king size bed, 1 queen size bed, 1 double/single bunk bed
and a cot so can therefore accommodate 6 people plus an infant comfortably.
A) On receiving the full balance which is due 12 weeks before you arrive we will e-mail you with
full directions to our holiday home. All our vacation rentals use a Resortlock access system and we will
provide you with the access code so upon arrival you just go straight to the holiday accommodation,
there is no need to visit our
A) Both bathroom towels and
pool towels are provided along with a large selection of bed linen. The beds
will be made upon your arrival but if you wish to change the sheets during your
stay then the washing machine and tumble dryer are available for your use.
A) We provide a gas barbeque free of charge however you may need to fill up the gas tank which will
be your responsibility.
A) The villas are only 10 minutes from Walt Disney World, Sea World is
20 minutes away and Universal 30
minutes. This is one of the major reasons this is such a sought after
A) Orlando international
airport is approx 18 miles away and will take about 30 minutes, Sanford airport
is 50 miles away and takes about 55 minutes. The journey to the villa is mainly
on highways which makes it easy for first time drivers abroad to get used to the
roads. Whilst Sanford is further away it is a much smaller airport and therefore
quicker to get through immigration and collect your hire car, in fact we prefer
to arrive at this airport.
A) Yes for an additional cost
of $45/£30 our management company can supply a welcome pack containing the following items - bread,
butter, jam, milk, ham, fresh orange juice, coke, coffee, tea bags, sugar and cookies.
This list is just a guide and some of these items may be replaced by alternatives when necessary.
A) Our Lake Berkley villa is situated
directly behind the 24hr Walmart which sells practically everything including
food, drinks, clothes, electrical goods, sporting goods, household items, games,
souvenirs, Disney merchandise, there's even a McDonalds in there in case you get
hungry while shopping. Chatham Park is less than 3 miles away.
Along the 192 there are many
shops including golf shops, souvenir shops and sport shops so it's well worth
driving up and down to see what takes your fancy. For shopping centres we would
recommend the Orlando premium outlets mall, Florida mall and if you're feeling a
bit flush the Millenia mall at the top of international drive.
A) There are many, many
restaurants on the 192 and the Lake Buena Vista area unfortunately we've not
managed to try them all however the rule does seem to be that most food is good
and the portions are huge so bear this in mind before ordering a starter. Our
favourites are Chili's for chicken & ribs, Olive Garden for italian and
Bahama Breeze for caribbean.
A) Yes I'm afraid that smoking is not allowed within the villa which is fitted with smoke detectors,
however it is permitted outside in the pool area.
A) No we do not allow any pets no matter how well behaved.
A) The pool is maintained on
a weekly basis. We recommend pool heating for the months October through to
April. When paying for pool heat you must ensure that the pool is covered
overnight with the plastic cover provided.
A) The pool temperature is set to approximately 86 degrees.
A) Yes there are alarms
connected to all doors leading from the villas to the pool areas.
A) Unlike some villas that back onto
neighbouring properties our villas have unrestricted views over a lake and hedging
exists on both sides of the pool areas to provide additional privacy.
A) Yes all our properties are fully licensed for short term rental.
A) Our management company is available 24hrs a
day, we will provide you with a contact number prior to your stay and their
details can also be found in the villa.
A) ESTA stands for Electronic System for Travel Authorisation. Travellers to the US from the UK and many other European countries are required
to complete an online ESTA application prior to travelling. This replaces the US visa waiver program and without
it you won't be able to enter the USA. To apply visit the
official ESTA website.
Contact us via email or phone us as per our contact page.